United offers to waive rescheduling fees for customers affected by EWR disruptions
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United Airlines is offering to waive certain fees for customers who endured massive delays and cancellations at Newark Liberty International Airport.
The airline announced Tuesday that customers affected by the disruptions are eligible to reschedule with no additional fees.
“You can reschedule your trip and we’ll waive change fees and fare differences,” United’s website notes.
“But, your new flight must be a United flight departing between April 30, 2025 and May 12, 2025. Tickets must be in the same cabin and between the same cities as originally booked.”
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A United Airlines airplane takes off at Newark Liberty International Airport in front of the skyline of lower Manhattan and One World Trade Center in New York City Feb. 20, 2025, in Newark, N.J. (Getty Images / Getty Images)
United is one of several major airlines facing flight disruptions at Newark Airport due to technology and staffing-related issues.
Hundreds of flights have been canceled or delayed since Thursday. More than 500 flights in and out of Newark were delayed Thursday alone, and at least 200 others were canceled.
In a letter on Friday, United Airlines CEO Scott Kirby alerted customers to “dozens of diverted flights, hundreds of delayed and canceled flights and, worst of all, thousands of customers with disrupted travel plans.”
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A United Airlines Boeing 737 Max 9 airplane parked at a gate at Newark Liberty International Airport in Newark, N.J., March 19, 2024. (Angus Mordant/Bloomberg via Getty Images / Getty Images)
“It’s disappointing to make further cuts to an already reduced schedule at Newark, but since there is no way to resolve the near-term structural FAA staffing issues, we feel like there is no other choice in order to protect our customers,” Kirby said.
On Tuesday, U.S. Rep. Andy Kim, D-N.J., told FOX Business his staff has been in touch with the FAA about the travel disruptions.
“Our team has reached out to the FAA to get answers on what steps they’re taking to resolve this situation,” Kim said. “Your family deserves to know that, when you fly, you’ll be safe, and you’ll get there on time. We’ll keep pressing to make sure it happens.”
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The FAA air traffic control tower at Newark Liberty International Airport in Newark, N.J., March 19, 2024. (Angus Mordant/Bloomberg / Getty Images)
FOX Business reached out to United for additional comment.
FOX Business’ Charles Creitz and Danielle Genovese contributed to this report.
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